Frequently Asked Questions

Orders

  • How can I order an Arcana Document Server ?

    Ordering an Arcana Document Server depends on the cloud provider your subscription should be located. Within Microsoft's Azure, you will need an Azure Account, locate the Arcana Document Server in the Azure Marketplace and choose the service plan which fits best to your needs. You will be taken to the Arcana Landing Page subsequently for providing some basic configuration and order activation.     

  • How do I cancel or change my order?
    Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.
  • How to track my order?
    You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
  • What are my payment options?
    We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

Refund & Exchange

  • How long does it take to get the Refund?
    Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
  • How do I track my Refund?
    To track the status of your refund, kindly refer to your confirmation email that you have received from us.
  • What is your Refund & Exchange Policy?
    You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.